FAQS

      Q: What should I pay attention to when receiving parcels?
      A: It is suggested to inspect the outer wrapping upon receiving. If obvious defects are found, you may record the situation and reach out for support promptly. 
      Q: Are there any restrictions for submitting return applications?
      A: Some restrictions apply to return requests. Goods that have been severely used or damaged by improper use may not qualify for relevant processing. 
      Q: Can I obtain further guidance on using the item? 
      A: Basic usage tips are provided with each item. If extra guidance is required, our support team will try to offer practical suggestions. 
      Q: Why does the visual appearance of the product have slight differences? 
      A: Tiny visual differences may arise from display equipment and production batches. Such subtle variations do not affect core use in most cases. 
      Q: What is the expected response period for submitted requests? 
      A: Response time varies based on the volume of incoming inquiries. We aim to reply to all valid submissions as quickly as possible. 
      Q: Who bears the related expense for exchange delivery? 
      A: Responsibility for delivery cost in exchange cases depends on the root cause of the issue. Relevant arrangements will be explained during case review.